Frequently Asked Questions

What is Jewelry Shop Cavite?

Jewelry Shop Cavite is an online marketplace connecting jewelry buyers (Customers), jewelry sellers (Companies/Shops), and raw material suppliers in Cavite, Philippines. Our platform makes it easy to browse, order, and manage jewelry products with secure ordering and messaging.

Who can use Jewelry Shop Cavite?

The platform is open to:

• Customers – Anyone who wants to buy jewelry
• Companies/Sellers – Jewelry shops that want to sell online
• Suppliers – Businesses that supply raw materials (gold, silver, gemstones, etc.) to jewelry shops

How do I create an account?

Click Login in the top navigation, then choose Register. Follow the steps, verify your email with the OTP code sent to you, and complete your profile. Companies and Suppliers must upload business documents and wait for admin approval.

How do I browse and buy jewelry?

After logging in, go to your Customer Dashboard and click Browse Products. You can filter by category, material, or price. Click on a product to see details, then click Order Now to place an order.

What payment methods are accepted?

We accept GCash, Grab Pay, and Credit/Debit Cards through our secure payment partner, Xendit. All payments are processed securely.

How do I track my order?

Go to your Dashboard → My Orders. You'll see the status: Pending, Confirmed, Shipped, or Delivered. Click on an order to see full details and contact the seller if needed.

Can I cancel or return an order?

Cancellations must be requested through the seller via messaging. Returns depend on the seller's policy. If there's a problem, contact the seller first. If unresolved, submit a support ticket.

How do I register as a seller?

Click Become a Partner → Seller Centre in the navigation. Fill out the registration form and upload your business documents (Valid ID, Certificate of Registration, BIR documents). An admin will review your application. Once approved, you can start listing products.

What documents do I need to submit?

You must upload:

• Valid government-issued ID
• Certificate of Registration (COR)
• BIR registration documents

How long does approval take?

Admin review usually takes 1-3 business days. You'll receive an email notification when your account is approved or if more information is needed.

How do I list products?

After approval, go to your Company Dashboard → Products → Add New Product. Fill in the product name, description, price, stock quantity, category, and upload photos.

Can I order materials from suppliers?

Yes! Go to Suppliers → Browse Supplier Products. You can view supplier catalogs, create purchase orders, and track material deliveries to keep your inventory stocked.

How do I register as a supplier?

Click Become a Partner → Supplier Centre. Register and upload your business documents. Wait for admin approval. Once approved, you can list raw materials (gold, silver, gemstones, etc.) and receive orders from jewelry shops.

What products can I supply?

You can supply raw materials and jewelry-making supplies including gold, silver, gemstones, pearls, tools, packaging materials, and other jewelry-related items.

How do I receive orders from companies?

Companies will browse your catalog and place purchase orders. You'll receive notifications. Go to Dashboard → Orders to view, confirm, and fulfill orders.

How does messaging work?

All users have access to a messaging system in their dashboard. You can:

• Customers → Message sellers about orders or products
• Companies → Message customers and suppliers
• Suppliers → Message companies about orders
• Anyone → Contact Admin Support

Can I send photos and files in messages?

Yes! You can upload photos (JPG, PNG) and PDF files up to 10MB per file. This is useful for sharing product images, receipts, delivery proofs, or order details.

Are messages private?

Messages are between you and the other user. Admins may review messages only if there's a dispute or reported violation. Always be respectful and professional in your communications.

What is Two-Factor Authentication (2FA)?

2FA adds extra security to your account. After entering your password, you'll receive a 6-digit OTP (One-Time Password) via email. Enter the OTP to complete login. This prevents unauthorized access even if someone knows your password.

Is 2FA required?

2FA via email OTP may be enabled by admins or companies for certain actions. Customers can also enable Multi-Factor Authentication (MFA) with a 6-digit PIN for extra security in their settings.

I didn't receive my OTP code. What do I do?

Check your spam/junk folder. If you still don't see it, click Resend Code. Make sure your email address is correct in your profile settings. If the problem persists, contact support.

My account is locked. What happened?

Accounts are temporarily locked after multiple failed login or PIN attempts (for security). Wait a few minutes and try again. If you forgot your password, use the Forgot Password link on the login page.

How do I change my password?

Go to your Dashboard → Settings. Enter your current password and new password. Your new password must be at least 8 characters with uppercase, lowercase, numbers, and special characters.

Why does admin need to see my business address?

For safety and verification purposes, admins review business addresses and documents to:

• Verify that businesses are legitimate and registered
• Prevent fake or fraudulent accounts
• Ensure compliance with local laws and regulations
• Protect customers and other users from scams

Your personal information is kept confidential and only accessed for legitimate business purposes.

What if my company or supplier application is rejected?

You'll receive an email explaining why. Common reasons include missing documents, invalid ID, or unclear business information. You can reapply after addressing the issues.

Can my account be deactivated?

Yes. Accounts may be suspended or deactivated for:

• Violating Terms & Conditions
• Selling counterfeit or illegal items
• Harassment or abusive behavior
• Multiple user reports
• Fake documents or false information
• Non-payment or fraud

If your account is deactivated, you can contact support to appeal or request reactivation after resolving the issue.

How do I reactivate a suspended account?

Contact Admin Support through the Contact Us page or email us directly. Explain the situation and provide any requested verification. Admins will review your request and may reactivate your account if the issue is resolved.

How do I contact support?

You can get help in several ways:

• Go to Dashboard → Contact Support and submit a ticket
• Use the Messages feature to contact Admin Support
• Visit the Contact Us page and fill out the form
• Email us at support@jewelryshop.cavite

How long does it take to get a response?

We aim to respond to all support tickets within 24-48 hours. Urgent issues (account security, payment problems) are prioritized. You'll receive email updates when your ticket is reviewed or resolved.

What if I have a dispute with another user?

First, try to resolve it directly through messaging. If that doesn't work, submit a support ticket with details and any evidence (messages, screenshots, receipts). Admins will investigate and mediate the dispute.

Is there a mobile app?

Not yet! Currently, Jewelry Shop Cavite is web-based and works on all devices (desktop, tablet, mobile). Simply visit our website from any browser. A mobile app may be available in the future.